Terms and conditions
A clear basis for working with individuals, families, employers and business partners.
1. Service provider and contact
Relocate to Denmark is being established as a Danish ApS. CVR/VAT registration is pending. The final written agreement will identify the registered legal entity before any paid service is accepted.
Contact: info@relocatetodenmark.com; +45 31 21 81 78; Strandesplanaden 110, 2665 Vallensbæk, Denmark. References to experience describe the experience behind the service and do not imply that the new ApS has existed for 20 years.
2. Enquiries and formation of an agreement
Submitting a form or contacting us requests an assessment; it does not create a service contract, confirm eligibility or reserve an appointment. We review the circumstances and identify whether the requested work can be accepted.
A service agreement is formed only after the scope, quotation and applicable terms are supplied and expressly accepted through the agreed process. The agreement must identify the client, people covered, services, responsibilities and payment arrangements.
3. Services and exclusions
Services can include agreed immigration preparation, document coordination, registration assistance and practical arrival support. Only the tasks expressly included in the written scope are commissioned. Additional work requires agreement before it is performed.
Recruitment, employment decisions, housing guarantees, school placement, specialist legal proceedings and any service outside the accepted scope are not automatically included. Personal attendance, biometrics and identity verification must be completed by the appropriate person.
4. Fees, payment and external costs
The written quotation states our fees, currency, payment schedule and applicable VAT treatment. Consumer prices must make the total payable clear. We do not charge a fictitious VAT number or describe the business as VAT-registered before registration is confirmed.
Authority fees, translations, legalisation, travel, accommodation and other third-party charges are separate unless expressly included. Their timing and payment responsibility must be clear before work starts. Invoicing and payment instructions come from the identified contracting entity.
5. Information, authorisation and cooperation
The client must provide accurate and complete information and notify us promptly about relevant changes in employment, residence, address, family circumstances or travel plans. Incomplete or inconsistent information may require additional preparation or alter the proposed work.
Any required power of attorney or other authorisation must be obtained before we communicate or act on your behalf. You retain control of passwords, MitID and personal approvals. We do not ask you to let us impersonate you.
6. Authorities, timing and outcomes
We are an independent private provider, not SIRI, a municipality or another public authority. Contact with authorities does not confer preferential access or the power to make their decisions.
Timing depends on the relevant process, complete documents, appointment availability and external processing. A target date is a planning objective unless the agreement expressly states otherwise. Assistance does not guarantee approval, a CPR number, bank access, accommodation or a particular appointment.
7. Consumer withdrawal and cancellation
Where a statutory withdrawal right applies to a consumer distance-service contract, the normal withdrawal period is 14 days from conclusion of the agreement. Contact us clearly within the relevant period if you wish to withdraw. Your statutory rights are not removed by these proposed terms.
If you expressly request work to start during the withdrawal period, the agreement must explain the applicable payment consequences. The loss of a withdrawal right after full performance requires the conditions imposed by law, including the relevant express consent and acknowledgement.
Any cancellation outside a statutory withdrawal right, refund arrangement and treatment of completed work or external charges must be stated in the accepted agreement. We do not adopt a blanket “no refunds” rule.
8. Corporate clients and business partners
A B2B agreement must identify the commissioning company, its authorised contact, employees covered, payer, reporting arrangements and any recurring-service terms. An employee’s personal information is shared with the employer only under the appropriate basis and agreed arrangements.
Consumer withdrawal rights do not automatically apply to business contracts. Corporate cancellations, service levels, payment dates and any liability provisions must be agreed in writing. No supplier partnership, referral arrangement or authority endorsement is implied by a website enquiry.
9. Confidentiality and responsibility
Case information is handled for the agreed purpose and subject to the privacy arrangements. Neither party should disclose the other party’s confidential business or personal information without an appropriate basis.
Each party is responsible for the obligations it accepts. Any final liability wording must respect mandatory law; the terms do not exclude rights that cannot legally be excluded. An unsuccessful authority outcome does not alone show that an agreed service was not performed.
10. Complaints, disputes and updates
Raise a concern with info@relocatetodenmark.com, include your enquiry or case reference and explain the issue and requested resolution. We will review the concern and seek a practical resolution. The final contract will supply any applicable external complaint information.
Danish law is the proposed basis for the agreement, subject to mandatory consumer protections. Any jurisdiction provisions must be confirmed in the final agreement. A later website update does not retrospectively replace the terms accepted for an existing paid service.